Technical Support Information
Important information about technical support, please read!
To submit technical support questions use the
Support Form
.
This will ensure that we receive your question.
When submitting the support request using the Support Form make sure that
you have specified the correct email address. About 5% of our replies to
support emails are bouncing back as undeliverable emails. We answer all the
support emails, and if you did not receive a reply it means that we cannot reach
your email address or we have not received your email.
If you have not received the reply form PhatWare within 3 (three) business days:
- Check that your email address is correct
- Check that you or your email provider do not have any filters that might reject emails sent to you from PhatWare support Try using a different email address if you have one
- Resubmit the support form
Compatibility with Windows Vista
The following PhatWare products currently support Windows Vista:
- PenCommander 2.0 or later (certified for Windows Vista)
- PhatPad 4.0 or later (certified for Windows Vista)
- PhatNotes 5.0 (works with Windows Vista)
- Windows Mobile products that do not have the desktop component, such as CalliGrapher, PhatSpell, PhatSketch, and Pocket dbExplorer can be installed on the PDA using the Vista machine.
The following PhatWare products do not support Windows Vista at this time:
- PenOffice (new major version scheduled for Q3, 2008)
PhatWare will offer a free upgrade to PenOffice 3.0 to all customers who purchased the current versions of these products between February 1, 2007 and the release date of the product's new major version.
Compatibility with Windows Mobile 5 and 6
The following PhatWare products currently support Mobile Device based on Windows Mobile 5.0, 6,0 and 6.1
- PhatNotes 5.0 or later (Smartphone and Pocket PC)
- PhatPad 4.0 or later (Pocket PC only)
- PhatSpell 1.4 or later (Smartphone and Pocket PC)
- CalliGrapher 8.5 or later (1Pocket PC only)
- PhatSketch 1.0 or later (Smartphone only)
- Pocket dbExplorer 3.0 or later (Smartphone and Pocket PC)
PhatWare mailing list
If you want to subscribe to the PhatWare mailing list, change your email address or unsubscribe, please use an appropriate PhatWare Mailing List form. For more information, please see PhatWare privacy policy.
Contact technical support
If you have a question about PhatWare products or services, have a problem with your order placed using this web site or lost your registration code, please fill up and submit the Technical Support Form or send email to support-2@phatware.com. Please allow up to 3 business days for a reply.
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